商業・ホスピタリティ · 旅行・ホスピタリティ
ホテル・貸別荘・旅行業向けの AI アプリケーション
宿泊客のレビューへの返信、予約の問い合わせの抽出、宿泊施設の掲載文作成、客室清掃の引き継ぎの明確化を行います。
これらのアプリケーションが担う業務
- 宿泊客に返信
宿泊客のレビューに返信してテーマ別に振り分け、滞在に問題があった場合には適切なお詫びの対応を提案します。
- 問い合わせに対応
問い合わせから日程、人数、要望を抽出し、貸別荘の掲載文を作成します。
- チームの足並みをそろえる
客室清掃のシフト引き継ぎと、海外からのお客様向けの多言語メニューを作成します。
この業種のアプリケーション
Guest Review Reply
Returns a ready-to-post public reply to a guest review, signed by the property.
Review Triage Router
Labels a guest review with sentiment, owning department and urgency so it reaches the right team.
Enquiry Detail Extractor
Turns a free-text booking enquiry into a structured reservation sheet with the gaps flagged.
Rental Listing Writer
Produces a title, description and feature list for a short-let property listing.
Housekeeping Shift Handover
Converts messy floor notes into a clean handover sheet for the incoming housekeeping shift.
Guest Gesture Advisor
Recommends a proportionate compensation gesture and the words to deliver it with.
Multilingual Menu Card
Translates a menu line by line while keeping prices, order and classic dish names intact.
Itinerary Day Builder
Returns a day-by-day trip plan matched to the travellers' pace and must-dos.
Upsell Script Coach
Gives the front desk a short spoken script to offer an upgrade at check-in.
No Show Risk Score
Scores a reservation's no-show risk out of ten and names the action to take.
Pre Arrival Concierge
Drafts a friendly answer to a guest's pre-arrival message using only your property facts.
Maintenance Ticket Router
Turns a reported fault into a work order with trade, priority and parts to bring.
Channel Feed Debugger
Explains why a channel manager or OTA booking payload was rejected and shows the fix.
Review Theme Analyzer
Groups a batch of pasted reviews into recurring themes with counts and quotes.
Tour Safety Briefing
Writes the spoken pre-departure safety briefing a guide reads to the group.
Allergen Flag Finder
Lists, dish by dish, which of your named allergens the written ingredients contain.
Room Move Apology
Drafts the letter handed to a guest whose room is relocated or downgraded.
Spa Journey Advisor
Builds a treatment sequence from your own spa menu that fits the guest's time and budget.
Overbooking Action Plan
Returns a ranked plan of upgrades, reallocations and walks to close an oversold night.
Guest Profile Digest
Condenses scattered guest history notes into a short pre-arrival brief for the morning meeting.
Group Enquiry Proposal
Returns a structured proposal reply to a group or meeting enquiry, built only from the space and rates you hold.
Rate Move Advisor
Recommends holding, raising or dropping the rate for one date, with the reasoning behind it.
Pickup Report Commentary
Turns a pasted pickup and occupancy table into the written commentary for the revenue meeting.
Refund Eligibility Check
Applies your own cancellation policy to a guest's case and states what they are entitled to.
Booking Terms Simplifier
Rewrites booking conditions into short plain-language points a guest will actually read.
Night Audit Brief
Condenses the night shift log into the morning brief for the duty manager.
Lost Property Tracer
Creates the lost property log entry from a guest's description and drafts the reply to send back.
Property Fact Sheet
Builds the trade fact sheet operators and agents ask for out of your raw property notes.
Tour Product Description
Writes the customer-facing description, highlights and inclusions block for an excursion.
Transfer Manifest Builder
Turns scattered transfer bookings into a driver manifest ordered by pickup time.
Rooming List Cleaner
Normalises a group rooming list into one clean allocation table with the conflicts flagged.
Cancellation Save Offer
Proposes alternatives to keep a booking a guest wants to cancel, plus the words to offer them.
Staff Phrase Card
Produces a printable card of your key guest phrases in another language, written phonetically.
Accessibility Statement
Writes the factual accessibility description for your listing from the features you actually have.
Guide Commentary Script
Turns a guide's rough notes on one stop into a timed spoken commentary.
Post Stay Survey Builder
Builds a short post-stay questionnaire aimed at the parts of the stay you want measured.
Disruption Notice Writer
Drafts the message sent to travellers when a departure, transfer or activity is disrupted.
Self Check In Guide
Writes step-by-step arrival instructions a guest can follow without meeting anyone.
Pre Shift Briefing
Turns today's service notes into the briefing read to the restaurant team before doors open.
Green Claim Checker
Reviews the sustainability wording in your copy and flags every claim your evidence cannot carry.
Pre Departure Checklist
Builds the traveller's pre-departure checklist from your operator's own stated requirements.
Folio Line Explainer
Explains each charge on a guest bill in plain words and flags the lines worth checking.
Chargeback Rebuttal Letter
Assembles the property's written answer to a card chargeback from the evidence you hold.
Property Listing Score
Scores a property listing out of ten and names the fixes that would lift bookings most.
Function Sheet Recap
Turns a banquet event order into a short department-by-department recap the team can read before service.
Allotment Cutoff Digest
Pulls every release date, attrition threshold and cancellation penalty out of a group contract into one dated list.
Commission Invoice Audit
Compares an OTA commission statement against your own booking figures and lists every line that does not agree.
Supplier Price Watch
Reads a supplier delivery invoice and flags every unit price that moved against what you expected to pay.
Inspection Action List
Turns a fire, health or maintenance inspection report into a prioritised job list with an owner and a deadline.
Fare Rule Verdict
Answers one specific change, refund or baggage question against the fare rules attached to a ticket.
Rota Gap Finder
Checks a staff rota export against the cover you need and points out the shifts left short.
Delegate Day Sheet
Rewrites a conference programme into a plain one-page day sheet delegates can actually follow.
Checkout Condition Report
Turns a photo taken at checkout into a graded written condition note for the property file.
Listing Photo Caption
Writes the gallery caption, the alt text and the search terms for one listing photo.
Dish Photo Blurb
Writes the menu line and the service note for a dish you photographed in the pass.
Banquet Setup Check
Compares a photo of a set-up function room against the layout that was ordered and lists what is wrong.
Boarding Pass Reader
Reads a photographed boarding pass or ticket and returns the flight details as clean fields for a transfer booking.
アプリケーションの仕組み
- 業務を選ぶ
各アプリケーションは、その業種の業務を 1 つ担い、1 文で説明されています。
- フィールドに入力
アプリケーションが求めるフィールドに、メモ、メッセージ、文書の抜粋を貼り付けます。
- 回答を活用
コピー、送信、保存できる構造化された結果を読むか、Ultineo AI の API から取得します。
これらのアプリケーションに関するご質問
はい。各プランには、カスタマイズできるアプリケーションが一定数含まれており、フィールドや指示を自社のやり方に合わせられます。
フィールドで求められる内容だけです。たとえばメモ、メッセージ、文書の抜粋などです。業務に必要な範囲を超えて個人データを共有しないでください。
はい。Ultineo AI の API は、プロジェクトで利用できるすべてのアプリケーションを起動し、実行が完了すると回答を返します。