AI-applicaties voor supportteams en callcenters

Applicaties in deze branche

• Support Queue Router

  Returns the queue, priority level and suggested SLA for an inbound support ticket.

• Call Wrap Summary

  Turns raw after-call notes into a clean CRM wrap-up entry with the outcome and next step.

• Compliance Disclosure Checker

  Flags which mandatory disclosures the agent said, missed or mangled during a recorded call.

• Escalation Risk Meter

  Scores how likely a support thread is to escalate to a formal complaint or a supervisor.

• QA Scorecard Grader

  Grades a call or chat transcript against your own quality criteria and gives a score per criterion.

• Refund Policy Adjudicator

  Says whether a refund request should be approved, partially approved or declined under your policy.

• Macro Library Builder

  Converts a repeatedly answered question into a reusable canned response with merge fields.

• CSAT Verbatim Sorter

  Sorts a batch of survey comments into themes with sentiment and a count for each theme.

• Angry Email Defuser

  Drafts a calm de-escalating reply to a furious customer email without over-promising.

• Tier One Fix Path

  Builds a numbered troubleshooting script a level-one agent can read out on the call.

• Multilingual Reply Bridge

  Translates an agent's reply into the customer's language while keeping support tone and terms intact.

• Knowledge Gap Finder

  Reads a batch of recent tickets and lists the help centre articles that are missing.

• IVR Prompt Writer

  Writes the spoken menu prompts for a phone tree, sized for the recording studio.

• Complaint Root Cause

  Identifies the underlying failure behind a complaint and which team owns the fix.

• Callback Detail Extractor

  Pulls the callback name, number, time window, reference and issue out of messy call notes.

• Shift Handover Digest

  Condenses a shift's open cases into a briefing the next team can act on immediately.

• First Contact Resolution Check

  Decides whether a case was truly resolved on first contact and names what caused the repeat.

• SLA Apology Composer

  Writes a proactive apology message to a customer whose response deadline was missed.

• Agent Coaching Notes

  Turns raw call observations into a structured one-to-one coaching note for an agent.

• Difficult Call Debrief

  Gives an agent a short structured debrief after an abusive or distressing call.

• Call Menu Prompt Writer

  Writes the spoken menu prompts for a phone tree, sized for the recording studio.

• Chatbot Intent Designer

  Turns real customer messages into a named bot intent with training phrases, entities and a fallback.

• Vulnerable Customer Flag

  Flags signals that a customer may be vulnerable and states the safeguarding steps the agent must take.

• Schedule Swap Review

  Decides whether a requested shift swap can be approved and what coverage it leaves behind.

• Outage Holding Statement

  Writes the incident holding message in versions for the phone line, email and live chat.

• Ticket Deduplication Check

  Says whether a new ticket duplicates an open case and which one it should be merged into.

• Chargeback Response Draft

  Drafts the evidence narrative rebutting a card chargeback from the case facts you supply.

• Engineering Escalation Brief

  Converts a customer ticket into a reproducible bug report an engineer can pick up.

• Help Article Drafter

  Turns a solved ticket into a help centre article customers can follow on their own.

• Support Reply Simplifier

  Rewrites policy or technical wording into plain language a customer can act on.

• Pre-Send Reply Check

  Reviews an agent's draft reply before it goes out and lists exactly what to fix.

• Identity Check Script

  Builds the verification questions an agent should ask before acting on an account request.

• Public Review Reply

  Drafts a public reply to an online review that answers the reviewer without exposing account details.

• Final Response Letter

  Writes the closing complaint letter with the decision, the reasoning and the escalation route.

• Privacy Request Spotter

  Recognises when a customer contact is really a data protection request and starts the right clock.

• Cancellation Save Script

  Builds a retention call script matched to the stated leaving reason and the offers you allow.

• Backlog Triage Order

  Puts a pasted list of open tickets into the order agents should work them, with a reason each.

• New Agent Quiz Builder

  Creates a knowledge check for new agents from the policy or procedure you paste in.

• Role Play Scenario Builder

  Writes a practice call scenario with a customer persona and curveballs for agent training.

• Detractor Follow Up

  Prepares the call plan and message for closing the loop with a low survey score.

• Case Takeover Brief

  Briefs an agent inheriting a long ticket thread on the promises made and the next move.

• Social Engineering Screen

  Screens a call or chat for account takeover and social engineering warning signs.

• Transcript Redactor

  Removes personal data from a transcript so it can be used for coaching or reporting.

• Disposition Code Builder

  Turns free-text call reasons into a tidy set of disposition codes agents can pick from.

• Contact Driver Report

  Turns a ticket export into a ranked list of what customers keep contacting you about, with one fix per driver.

• SLA Terms Table

  Pulls the response targets, cover hours, exclusions and penalties out of a support contract into one table.

• Policy Clause Locator

  Answers an agent's question from your own policy document and quotes the clause the answer came from.

• Complaint Timeline Builder

  Builds a dated chronology of a complaint case file and flags the silences and broken promises inside it.

• Knowledge Article Refresh

  Reviews an existing help article and returns the problems found plus a tightened rewrite.

• Procedure Checklist Card

  Condenses a long support procedure into a one-page numbered checklist an agent can follow on a live call.

• Incident Follow Up Note

  Turns an internal incident report into the follow-up note you can send to affected customers.

• Roster Coverage Gaps

  Reads a team roster and tells you which opening hours are short of agents and which shift moves close the gaps.

• Manual Step Finder

  Finds the procedure for a customer's symptom inside your product manual and turns it into call-ready steps.

• Error Screenshot Reader

  Reads the error a customer photographed, says what it probably is, and names the queue it belongs to.

• Damage Claim Note

  Describes the visible damage in a customer's photo and drafts the claim note for the ticket.

• Serial Plate Reader

  Turns a photo of a product's rating plate into the model, serial and date fields ready to paste into the ticket.

• Router Light Check

  Reads the status lights on a photo of a customer's router and gives the single next troubleshooting step.

Vragen over deze applicaties

Kan een applicatie onze werkwijze volgen?

Ja. Elk abonnement bevat een aantal applicaties die je kunt aanpassen, zodat de velden en instructies je eigen werkwijze volgen.

Wat moeten we aanleveren?

Alleen de inhoud waar de velden om vragen, zoals notities, een bericht of een fragment uit een document. Deel niet meer persoonsgegevens dan de taak nodig heeft.

Kunnen we deze applicaties vanuit onze eigen software uitvoeren?

Ja. De API van Ultineo AI start elke applicatie die je project mag gebruiken en geeft het antwoord terug zodra de uitvoering voltooid is.