这些应用承担的工作
- 队列分派有序
将收到的工单分派到正确的队列，并衡量案例升级的风险。
- 通话收尾完成
撰写通话结束摘要，并检查是否已完成必要的告知。
- 质量不断提升
按照您的质检评分表为对话打分，执行您的退款政策，并建立快捷回复库。
该行业的应用
- Support Queue Router
Returns the queue, priority level and suggested SLA for an inbound support ticket.
Ministral 3 · 14B
- Call Wrap Summary
Turns raw after-call notes into a clean CRM wrap-up entry with the outcome and next step.
Ministral 3 · 14B
- Compliance Disclosure Checker
Flags which mandatory disclosures the agent said, missed or mangled during a recorded call.
Ministral 3 · 14B
- Escalation Risk Meter
Scores how likely a support thread is to escalate to a formal complaint or a supervisor.
Ministral 3 · 14B
- QA Scorecard Grader
Grades a call or chat transcript against your own quality criteria and gives a score per criterion.
Ministral 3 · 14B
- Refund Policy Adjudicator
Says whether a refund request should be approved, partially approved or declined under your policy.
Granite 4 · 3B
- Macro Library Builder
Converts a repeatedly answered question into a reusable canned response with merge fields.
Ministral 3 · 14B
- CSAT Verbatim Sorter
Sorts a batch of survey comments into themes with sentiment and a count for each theme.
Ministral 3 · 14B
- Angry Email Defuser
Drafts a calm de-escalating reply to a furious customer email without over-promising.
Ministral 3 · 14B
- Tier One Fix Path
Builds a numbered troubleshooting script a level-one agent can read out on the call.
Ministral 3 · 14B
- Multilingual Reply Bridge
Translates an agent's reply into the customer's language while keeping support tone and terms intact.
Ministral 3 · 14B
- Knowledge Gap Finder
Reads a batch of recent tickets and lists the help centre articles that are missing.
Ministral 3 · 14B
- IVR Prompt Writer
Writes the spoken menu prompts for a phone tree, sized for the recording studio.
Ministral 3 · 14B
- Complaint Root Cause
Identifies the underlying failure behind a complaint and which team owns the fix.
Ministral 3 · 14B
- Callback Detail Extractor
Pulls the callback name, number, time window, reference and issue out of messy call notes.
Ministral 3 · 14B
- Shift Handover Digest
Condenses a shift's open cases into a briefing the next team can act on immediately.
Ministral 3 · 14B
- First Contact Resolution Check
Decides whether a case was truly resolved on first contact and names what caused the repeat.
Granite 4 · 3B
- SLA Apology Composer
Writes a proactive apology message to a customer whose response deadline was missed.
Ministral 3 · 14B
- Agent Coaching Notes
Turns raw call observations into a structured one-to-one coaching note for an agent.
Ministral 3 · 14B
- Difficult Call Debrief
Gives an agent a short structured debrief after an abusive or distressing call.
Ministral 3 · 14B
- Call Menu Prompt Writer
Writes the spoken menu prompts for a phone tree, sized for the recording studio.
Ministral 3 · 14B
- Chatbot Intent Designer
Turns real customer messages into a named bot intent with training phrases, entities and a fallback.
Ministral 3 · 14B
- Vulnerable Customer Flag
Flags signals that a customer may be vulnerable and states the safeguarding steps the agent must take.
Ministral 3 · 14B
- Schedule Swap Review
Decides whether a requested shift swap can be approved and what coverage it leaves behind.
Ministral 3 · 14B
- Outage Holding Statement
Writes the incident holding message in versions for the phone line, email and live chat.
Ministral 3 · 14B
- Ticket Deduplication Check
Says whether a new ticket duplicates an open case and which one it should be merged into.
Ministral 3 · 14B
- Chargeback Response Draft
Drafts the evidence narrative rebutting a card chargeback from the case facts you supply.
Ministral 3 · 14B
- Engineering Escalation Brief
Converts a customer ticket into a reproducible bug report an engineer can pick up.
Ministral 3 · 14B
- Help Article Drafter
Turns a solved ticket into a help centre article customers can follow on their own.
Ministral 3 · 14B
- Support Reply Simplifier
Rewrites policy or technical wording into plain language a customer can act on.
Ministral 3 · 14B
- Pre-Send Reply Check
Reviews an agent's draft reply before it goes out and lists exactly what to fix.
Ministral 3 · 14B
- Identity Check Script
Builds the verification questions an agent should ask before acting on an account request.
Ministral 3 · 14B
- Public Review Reply
Drafts a public reply to an online review that answers the reviewer without exposing account details.
Ministral 3 · 14B
- Final Response Letter
Writes the closing complaint letter with the decision, the reasoning and the escalation route.
Ministral 3 · 14B
- Privacy Request Spotter
Recognises when a customer contact is really a data protection request and starts the right clock.
Ministral 3 · 14B
- Cancellation Save Script
Builds a retention call script matched to the stated leaving reason and the offers you allow.
Ministral 3 · 14B
- Backlog Triage Order
Puts a pasted list of open tickets into the order agents should work them, with a reason each.
Ministral 3 · 14B
- New Agent Quiz Builder
Creates a knowledge check for new agents from the policy or procedure you paste in.
Ministral 3 · 14B
- Role Play Scenario Builder
Writes a practice call scenario with a customer persona and curveballs for agent training.
Ministral 3 · 14B
- Detractor Follow Up
Prepares the call plan and message for closing the loop with a low survey score.
Ministral 3 · 14B
- Case Takeover Brief
Briefs an agent inheriting a long ticket thread on the promises made and the next move.
Ministral 3 · 14B
- Social Engineering Screen
Screens a call or chat for account takeover and social engineering warning signs.
Ministral 3 · 14B
- Transcript Redactor
Removes personal data from a transcript so it can be used for coaching or reporting.
Ministral 3 · 14B
- Disposition Code Builder
Turns free-text call reasons into a tidy set of disposition codes agents can pick from.
Ministral 3 · 14B
- Contact Driver Report
Turns a ticket export into a ranked list of what customers keep contacting you about, with one fix per driver.
Ministral 3 · 14B
- SLA Terms Table
Pulls the response targets, cover hours, exclusions and penalties out of a support contract into one table.
Ministral 3 · 14B
- Policy Clause Locator
Answers an agent's question from your own policy document and quotes the clause the answer came from.
Ministral 3 · 14B
- Complaint Timeline Builder
Builds a dated chronology of a complaint case file and flags the silences and broken promises inside it.
Ministral 3 · 14B
- Knowledge Article Refresh
Reviews an existing help article and returns the problems found plus a tightened rewrite.
Ministral 3 · 14B
- Procedure Checklist Card
Condenses a long support procedure into a one-page numbered checklist an agent can follow on a live call.
Ministral 3 · 14B
- Incident Follow Up Note
Turns an internal incident report into the follow-up note you can send to affected customers.
Ministral 3 · 14B
- Roster Coverage Gaps
Reads a team roster and tells you which opening hours are short of agents and which shift moves close the gaps.
Ministral 3 · 14B
- Manual Step Finder
Finds the procedure for a customer's symptom inside your product manual and turns it into call-ready steps.
Ministral 3 · 14B
- Error Screenshot Reader
Reads the error a customer photographed, says what it probably is, and names the queue it belongs to.
Ministral 3 · 14B
- Damage Claim Note
Describes the visible damage in a customer's photo and drafts the claim note for the ticket.
Ministral 3 · 14B
- Serial Plate Reader
Turns a photo of a product's rating plate into the model, serial and date fields ready to paste into the ticket.
Ministral 3 · 14B
- Router Light Check
Reads the status lights on a photo of a customer's router and gives the single next troubleshooting step.
Ministral 3 · 14B
应用如何运作
- 选择工作
每个应用承担该行业的一项工作，用一句话加以描述。
- 填写字段
将您的笔记、一条消息或文档摘录粘贴到应用要求填写的字段中。
- 使用回答
阅读可复制、发送或归档的结构化结果，或通过 Ultineo Reasoning API 获取。
关于这些应用的常见问题
可以。每个套餐都包含一定数量可自定义的应用，让其字段和指令遵循您自己的做法。
只需提供字段要求的内容，例如笔记、一条消息或文档摘录。请勿分享超出任务所需的个人数据。
可以。Ultineo Reasoning API 可以启动您的项目能够使用的任何应用，并在运行完成后返回其回答。