Product updates
This page lists what changed in the Ultineo products for the people who use them, newest first. Customers also read the notes of each version on the "Release" page of their workspace.
Latest update: November 2026
November 2026
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Help center New
A "Start here" article opens the help centers The E-commerce and SaaS help centers each begin with a new article, "Start here". It says who the help center is for, which section answers which question, and how to write to us without an account. An article named "Contact Ultineo" now closes their questions section.
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API New
An overview opens the API reference The reference of the E-commerce API now starts with an overview. It gives the rules every call shares: the base address and its health check, authentication with your shop's key, the response envelope, errors and limits. It then lists the reference articles.
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Help center Improved
Help sections follow your workspace menu The sections of the E-commerce help center now come in the order of your workspace menu: statistics and audience, orders, catalogue, marketing, then the store builder.
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E-commerce New
All your stock movements on one screen The "Stock movements" screen, under "Catalog" in the main menu, lists every quantity that enters or leaves your catalogue, newest first. You search it by product name and open the stock history of a product from its row. The screen is read only: a movement is still recorded from the product.
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E-commerce New
A tax rate for each country you sell in On the "Countries" tab of "Publication", you set the tax rate added to the orders placed in each country you sell in. The tax is added to net product prices after discounts and to delivery charges, for new checkouts only.
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E-commerce New
Download the invoice your customer received On an order, "Download invoice" gives you the PDF invoice your customer received. The button appears only when the order has an invoice: a cancelled order, or a pending order with no payment received, has none.
October 2026
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E-commerce New
Track each unit sold by serial number or IMEI For each product, you choose whether every unit sold must be identified by a serial number or an IMEI. You record the identifier of each unit on its order, and you find an order by typing an IMEI or a serial number in the order search.
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SaaS New
A cookie consent box for your website The "Cookies" tab of "Website" sets, for each environment, the consent box shown to the visitors of your website and the cookie categories your website uses. You can write the notice in English and French, or keep the default notice.
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SaaS New
Crawler rules and automatic sitemaps The "Robots" tab of "Website" lets you allow or disallow a crawler on a path of your website in production. Sitemaps are generated automatically, one per activated country, and the "Sitemap" tab lists them.
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E-commerce New
A contact for each country you sell to Your shop can now hold a secondary contact: a second e-mail address and phone number. In the "Contact by country" table of "Identity", you choose which e-mail address and phone number your shop shows in each country, or hide the phone number there.
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Help center New
Articles to set up and run your shop The E-commerce help center now holds a getting started section, articles on orders, the catalogue, marketing and the store builder, and a questions section. Each article is written in English and French.
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API New
The E-commerce API reference is published The help center now carries the reference of the E-commerce API: your first call, the error codes, and the catalogue, orders and vouchers resources.
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E-commerce New
Set up a membership program and its levels "Membership", under "Marketing" in the main menu, lets you set up a program that rewards your loyal customers. Each member holds one level at a time and gets the discount and the benefits of that level, and customers can buy a paid membership at checkout.
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E-commerce Improved
Live counts the visitors of the last 30 minutes On the "Live" overview, "Visitors now" counts the people your shop saw in the last 30 minutes, beside the orders placed, the new accounts and the support requests of the day. The latest activity is checked every 10 seconds while the page is open.
September 2026
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E-commerce New
Live: follow your shop as it happens A "Live" icon in the header of your workspace opens a view of your shop as it happens: customers signing in, creating an account, ordering, writing to you or leaving a review. Opening it changes nothing in your shop.
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E-commerce New
Statistics: what your shop sold over a period "Statistics", right after "Dashboard" in the main menu, shows what your shop sold over the period you choose: orders, average order value, buyers and refund rate. Cards break your sales down by product, country, grade, payment method, order status and discount code, and each one opens its full report.
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E-commerce New
See the paid orders that wait for stock An "Awaiting stock" tab in "Orders" lists the paid orders that could not take their stock, with the product and the grade that hold each one back. When the units are physically there, "Move to preparation" sends the order on.
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E-commerce New
An abandoned cart reminder, with a voucher if you wish Your shop can e-mail a shopper who reached the payment step without paying, with a link that puts the cart back in place. You choose the wait, from 1 hour to 24 hours, and whether the e-mail carries a voucher. The reminder is off until you switch it on.
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E-commerce New
Carts: follow the carts that reach payment A cart is recorded as soon as a shopper reaches the payment step of your shop. "Carts", under "Orders" in the main menu, shows your cart conversion rate and the value of unfinished carts, and lets you open any cart to see what it holds.
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E-commerce Improved
Audience: reports by source, page, product and device "Audience" now opens full reports behind its overview: where your visitors come from, the pages and the products they view most, the country version of your shop they browse and the device they use. Each page is listed once, whatever country version it was viewed in.
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E-commerce New
All your refunds in one list Each refund is recorded on its payment with its reason, its status and its amount. The "All refunds" tab of "Payments" lists the refunds of your whole shop.
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E-commerce New
Your shop writes under its own sender Every e-mail and every SMS your shop sends now leaves under your shop's own sender. An e-mail is sent from an address on your own domain name once you have verified it, and an SMS carries the sender name of your choice once it is approved.
August 2026
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E-commerce New
Delivery zones priced by weight band A delivery zone groups the countries you serve under one delivery method, with a price for each weight band instead of one price for every parcel. Your customers see the options for their country, the cheapest first.
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E-commerce Fixed
Resetting a theme keeps your product card labels Resetting the appearance of a theme no longer erases the badges, notes and tags of your product cards. The reset returns colours, typography, buttons and spacing to their default values, and your pages and their content are not affected.
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E-commerce Improved
Card notes and tags in your shop's own words The note under the price and the tag at the foot of a product card now take their words from the list your shop keeps on the "Labels" tab of "Callouts". You tick the words to show on the cards that carry none of their own.
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E-commerce Improved
A product can wear several badges at once Adding a badge to a product now keeps the badges it already wears, unless you choose to replace them. You give a badge to one product, to a category or to all your products, and renaming it rewrites it on every product that carries it.
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E-commerce Improved
Press articles show the language they are written in Each press article now records the language it is written in, and an article with no language counts as English.
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E-commerce New
Selling arguments you write once for many products A selling argument is a short phrase, such as a key benefit, that you write once and give to one product, to several or to all of them. It is used to compose the description search engines show for those products.
A question about one of these changes?
The "Get help" page takes you to the help center of your product and tells you how to write to us.