Guides
Written by the Ultineo team for merchants who sell in several countries and for businesses preparing a software project. Each guide teaches a method that holds whatever tool runs your shop or builds your software, with a worked example at every step, then shows where it is done in Ultineo.
Checked against the product in November 2026
Open a market
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Ultineo E-commerce
Selling in a new country: the five things to open Know what to prepare, and in which order, so that a buyer in one more country can find your shop, read it, pay and receive the parcel.
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Ultineo E-commerce
Choosing your next market from your own figures Read your own reports in the right order, with the two definitions that change every conclusion, and plan a small test in one country.
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Ultineo E-commerce
A catalogue ready to sell abroad: structure, variants, stock Tidy your product records in the right order, knowing which later step each field feeds: a delivery rate, a product feed, a buyer choosing a size.
Deliver, get paid, handle returns
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Ultineo E-commerce
Delivering abroad: zones, rates and times you can keep Build a delivery promise from your preparation time, the carrier's time and a price by zone and by weight, then check each parcel against it.
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Ultineo E-commerce
Getting paid abroad, and refunding cleanly Know when a payment lets you ship, which questions to put to your payment provider, and how to refund the right amount for a reason decided in advance.
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Ultineo E-commerce
When a parcel comes back: returns, refusals and carrier claims Tell a refused parcel from a lost one and from a buyer's return, record each case and decide when to give money back.
Be found and keep your buyers
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Ultineo E-commerce
Product feeds: how shopping and advertising services find your catalogue Check your product facts, choose the range to send and give each country and language its own feed address.
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Ultineo E-commerce
Bringing buyers back: offers, messages and reminders Decide on the offer first, the message second and the measure third, so that every offer has a limit and a figure to read.
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Ultineo E-commerce
Earning a first order from a buyer who has never heard of you Run on your own shop, country by country, the five checks a stranger makes before paying.
Build your software
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Ultineo SaaS
From an idea to a specification Describe the software you need as situations that someone can check, in the words of your trade and without technical knowledge.
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Ultineo SaaS
From specification to first release Tell three states apart (built, tested and live), test with your own cases and write a change request that someone can check.
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Ultineo SaaS
Running your software after launch Know what to keep in view once construction is finished: access, addresses, environments, running costs, problem reports and change requests.
A guide or the help center?
A guide teaches a method: what to decide, in which order and why, with a worked example at every step. It stays useful whatever tool you use.
A help center shows a screen: where to click and what each field does, one product at a time. When you already know what you want to do, start there.
Each guide links to the help articles of the screens it names.
Put a method to work with Ultineo
Send your application: our team reviews each one before an account or a project is opened.