Shipments
Keep each parcel connected to the sale it fulfils
Prepare parcels from orders and keep the carrier, recipient and delivery progress together.
Keep the parcel connected to the sale
- Prepare from an order
Create shipments linked to the sale and its customer.
- Parcels and addresses
Keep recipient, carrier and parcel details on the shipment.
- Follow delivery
Consult tracking and shipment history without leaving the order workflow.
Prepare delivery from the right order
Shipment work begins with the order and its customer. Maintain recipient, carrier and parcel information together so the physical delivery remains connected to what the shopper bought.
Read the shipment state and history before moving it forward. Its record provides the place to follow preparation and dispatch, while delivery methods and zones are configured separately for the shop.
Keep the parcel attached to the sale
Order and recipient context. Open the shipment with its associated order and recipient. Confirm which purchase and destination the parcel belongs to.
Carrier and tracking reference. Keep the recorded carrier and tracking number together. Use them when checking a parcel’s progress or contacting the carrier.
An operational history. Read the shipment’s recorded state and history. A configured delivery estimate is different from a parcel’s observed progress.
Follow the parcel beyond dispatch
Consult tracking information and the events recorded for the shipment. A tracking reference helps identify the parcel, but the latest available carrier information determines what you can actually say about delivery.
When something goes wrong, open the related carrier claim or refused-parcel record. Keep those exceptional cases connected to the shipment instead of losing their reference and notes in a separate conversation.
Follow dispatch through delivery
Find the parcel. Locate the shipment associated with the order and inspect its items and destination. Do not infer its state from payment alone.
Review tracking context. Inspect the carrier reference and recorded progress. Keep the customer conversation tied to the information available for that parcel.
Handle an exception. Use the carrier-claim or refused-parcel workflow when appropriate. Those records keep the exception distinct from ordinary shipment progress.
Give every growing sale a traceable delivery context
Bring order, addresses, parcels and tracking together for your team.
Questions about Shipments
From an order, with the sale and customer kept as its context.
Yes. The shipment shows its recipient with the delivery postal code, city and country.
In delivery settings, using zones and methods rather than a single shipment's record.
Yes. Tracking and shipment history are available for the recorded delivery.
No. Read the available tracking events and actual shipment state.
Use the linked claim or refused-parcel workflow to keep the case tied to its shipment.