Shop documentation
Turn recurring customer questions into useful answers
Give customers a help center with organized subjects, editable articles and translations.
Give customers answers in the shop itself
- A starting help center
Keep the standard help articles or adapt their wording to your shop.
- Your own subjects
Organize sections and articles and add the answers customers need.
- Control publication
Preview articles, publish or withdraw them and translate customized content.
Start with the help center and adapt its wording
The shop opens with standard help articles that you can keep or customize. Organize subjects and add your own articles to explain the delivery, products or buying conditions specific to your business.
Preview an article before making it visible. Its record lets you edit, publish or withdraw the wording, and restore the standard content when appropriate instead of maintaining an unrelated copy elsewhere.
Make help content useful inside your shop
Named help articles. Maintain the shop’s help entries in their directory. Give an article a title that makes its subject recognizable before opening it.
Content you can maintain. Edit the article’s supported content in its record. Keep the explanation aligned with the actual buying and after-sales experience.
Language coverage. Use supported help-article translation assistance where available, then review each result. Translation does not replace checking the answer itself.
Keep help useful as your shop changes
Check the public address and subject of an article alongside its content. When you customize help, use the supported translation workflow so customers in served languages can read the relevant wording.
This is the help center you offer to shoppers. It is distinct from the Ultineo documentation for merchants, and it complements Support rather than replacing a conversation about an individual order.
Turn a recurring question into a maintained answer
Choose a customer question. Start with a recurring issue and define the answer’s scope. An article should help a buyer complete or understand a specific step.
Write and organize the answer. Create the help entry and maintain its wording. Keep product-specific measurements in characteristics when they belong to the item.
Review when the shop changes. Re-read help content after changing delivery, returns or shop policy. Ultineo’s own guides remain separate from your buyer-facing help.
Give a growing customer base clearer answers
Maintain help articles that explain how your own shop works.
Questions about Shop documentation
No. This tool maintains the help center shown to your shop's customers.
No. Standard articles provide a starting point that you can keep or adapt.
Yes. Create your own organization and answers where needed.
Yes. Preview is available alongside its publication controls.
Yes. The relevant article action restores the standard content.
Yes. Supported AI tasks translate customized help into the shop's served languages when the service is ready.